Returns & Refunds

We want you to love your hair. If something isn't right, please contact us within 14 days of receiving your order.

Faulty, damaged or not as described

If your item is faulty, damaged, or not as described, we'll repair, replace or refund it. Please email us a photo and your order number. You'll never have to pay to return a faulty item.

Changed your mind

For hygiene reasons we can only accept change-of-mind returns on hair that is unused, unopened and in its original packaging. Return postage is paid by the customer unless the item was faulty.

Refunds

Approved refunds go back to your original payment method. It can take a few business days to show in your account.

Your rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for other reasonably foreseeable loss or damage.

How to start a return

Email us at info@thedoxxastore.com.au with your order number and a short description of the problem.