FAQ

How long does delivery take?

Most orders arrive within 2 to 10 business days depending on where you live. You'll get a tracking number by email when your order ships.

Can I choose a size and colour?

Yes. Each product shows the sizes and colours available. Pick yours on the product page and add it to your cart.

Do I need an account to order?

No. You can check out as a guest. An account lets you track orders, keep your details and save your cart.

Can I return hair I've changed my mind about?

Unused, unopened hair can be returned within 14 days. See our Returns & Refunds page.

How do I get a receipt?

A PDF receipt is emailed automatically once your payment is confirmed. You can also download it from your order page.

How can I contact you?

Use our Contact page or email info@thedoxxastore.com.au.